Refundable Ticket:
Cancellation: Full refund if canceled up to 48 hours before the trip.
Rebooking: Free rebooking up to 48 hours before the trip.
All cancellation requests must be submitted in writing at least 48 hours before the trip’s start. Reservations made within 48 hours are not eligible for a refund.
Non-Refundable Ticket:
Cancellation: No refunds. All Sales are Final
Rebooking: Rebooking allowed up to 48 hours before the trip.
12-Hr Flexible Cancellation Upgrade for Refundable Tickets
If you purchased the upgrade, your cancellation window has been extended up to 12 hours before the start of the tour. Cancel your trip for a 50% refund anytime up to 12 – hours before your trip starts. The request should be made by email.
No Shows and Late Arrivals will not be refunded.
We commit to our employees and other guests and adhere to our cancellation policy regardless of circumstances. We suggest traveler’s insurance for any issues such as illness, weather delays, and other circumstances that prohibit travel or participation on your part for any of your travel plans.
What if we cancel?
We reserve the right to cancel for any reason, including, but not limited to weather, ocean conditions, passenger count, mechanical issues, safety for you, our guests, and our crew. We’ll do our best to reschedule your trip based on availability or you’ll be issued a refund in full.
We are not responsible if we can not contact you for important information regarding the charter. We do not call international numbers.